Have questions about ordering fine art reptile photography prints from Ross McGibbon? Find information about Australian shipping options, delivery times, order tracking, payment methods, damaged prints and custom print sizes. International customers can also learn about digital downloads as an alternative to shipping physical prints overseas.
Shipping Information
We offer two freight methods - standard freight and express freight.
Standard Freight will be sent via a road service. This may be Australia Post or a variety of couriers, depending on your location. Standard freight typically takes 3-10 days, depending on your location. Remote areas may take longer.
Express Freight typically takes 1-3 days for metropolitan areas. A variety of couriers are used to get your product to you as quickly as possible. Express Freight can take longer to reach remote areas.
Full tracking is on all print orders as well as signature on receipt.
Frequently Asked Questions
Can I buy an image that I have seen on your social media that is not on this website?
Certainly! If you have seen an image on my Facebook or Instagram that you wish to purchase but cannot find on this site, please contact me via my Contact Form as all my images are for sale. You may also wish to visit my Flickr account to see my entire catalogue work so far.
Do you ship prints overseas?
No, but not to worry - if you live outside of Australia a Digital Download is the easiest, fastest and safest way to purchase my art. Downloading my images and taking the files to a printer or framer in your country eliminates freight costs, long international transit times and the chance of a freighter damaging your product.
How much is shipping?
Standard Shipping within Australia is FREE.
Express Shipping is set at a flat rate of $32 per order.
What if my order is damaged during transit?
In the rare event that your prints are damaged during transit, they will be replaced at no cost to you, guaranteed.
What payment methods do you accept?
PayPal, Credit Card, Apple and Google Pay. I can also invoice you via PayPal on request.
Do you offer other printing sizes other than what is listed?
Yes, Please contact me if you require a specific size.
Do you offer other frame colours other than what is listed?
Yes, Please contact me if you require a specific colour frame.
Do you offer printing on other products such as acrylic and puzzles?
Yes, Please see the Product info page for alternative products or contact me if you have specific requirements.
Do you roll the prints for transit?
No, The safest way to ship fine art prints is to ship them flat with adequate packaging to ensure they cannot be bent during transit. I use delicate 300gsm cotton rag fine art paper, and once it is rolled, it does not return to its pristine original condition.
If the answer to your question is not below please contact me about your enquiry via the contact form.
After specific information about framing and the quality of my service? visit the Framing Info page for more information.